If you need to get in touch, please drop us an email at info@yu-bi.co.uk. Alternatively, you can DM us on Instagram at @yubi.home.

Our customer service team is on hand 24/7, 365 to provide top level support. We aim to respond to your emails or messages ASAP and no later than 72 hours.

To qualify as a trade customer and benefit from our trade discount prices, you must be placing bulk orders on behalf of a company or business. For example, if you are an interior designer ordering a single piece, this does not qualify you as a trade customer. If you are uncertain about your status or have any questions, please get in touch with us at info@yu-bi.co.uk for further clarification.

Yes, our main catalogue can be downloaded here.

Yes, please complete our trade customer form here and our team will provide our trade catalogue.

Most of our products are dishwasher and microwave safe. Specific care instructions can be found on the product pages.

Yes we do. Please complete our form here to enquire about working with us.

We deliver to almost every country globally. If you reach the checkout page and your country is not available on the dropdown unfortunately we cannot ship to that country for logistical reasons.

You can only cancel your order up to 2 hours after placing it subject to authorisation from our customer care team. Please email us at info@yu-bi.co.uk and include your full name and order number if you wish to cancel your order as soon as possible and we will do our best to assist.

Unfortunately, once your order is placed we are unable to amend your delivery address. If you have inputted the wrong address you can cancel your order and place it again in line with our cancellation policy above. Please email us at info@yu-bi.co.uk and include your full name and order number if you wish to cancel your order as soon as possible and we will do our best to assist.

Once your item has been dispatched, tracking information will be sent to you by email. Please refer to our delivery policy page for more information.

If you have any questions about any of our products please do not hesistate to get in touch with our team at info@yu-bi.co.uk. Also note that the description, dimensions, capacities and materials of each product are also displayed on the right hand side dropdown menu on each product page.

You will receive a confirmation email to the email address used at checkout within 1 hour of placing your order. If you do not receive an email your order may not have been successful. Remember to check your junk/spam folder. Please contact our customer service team at info@yu-bi.co.uk if you do not receive the email after 1 hour.

Yubi is an entirely online store ad we do not have any brick and mortar stores in order to make our products as wallet friendly as possible! If you would like further images, videos or information on any of our products, please contact our customer care team at info@yu-bi.co.uk.

Unfortunately, we cannot offer refunds or replacements for items damaged after delivery. Please ensure you handle your pieces with care to avoid chips, cracks and breakages. See our returns and shipping policies for more information on items that arrive damaged.

It is not possible to add any additional products to orders that have already been placed. If you wish to do so, please place a new order.

Your order may be cancelled by our team if one or more of the items in your order are out of stock or our payment processor has detected a high fraud threat. You will be contacted via email if your order is cancelled and refunded in accordance with our refund policy.

Unfortunately, we are unable to offer any self-collection options due to the risk of damage in transit without insurance.

Yūbi has no control over failed orders that did not pass security. We advise you to ensure that your billing, shipping and payment details match correctly and encourage you to attempt to place your order again using the correct information.

If your order has been cancelled, you should be refunded to your original method of payment within 3-5 working days. This timescale depends upon your bank's processes. Please get in touch with your card issuer directly for further support.

You will be charged in Great British Pounds Sterling (GBP/£). Your payment provider will perform their own currency conversions using their exchange rate if your bank account holds an alternative currency. Yubi has no control over currency conversions, if you are unsure on how much you will be charged in your own currency, please contact the payment provider you are planning to pay with to get an estimate. We are also not responsible for any extra charges applied by your payment provider for currency exchanges.

Yes, you must make full payment prior to your order being built and shipped. We do not currently offer any financing in-house but accept most credit cards.

In most cases your order should be delievered together in one parcel. But in some cases it may be more efficient to split your order into multiple parcels. In which case you will receive tracking details for each parcel.

In the unlikely event that you find that an item of your order is missing from your delivery, please contact our customer care team via email within 48 hours following delivery and our team will assist you.

Since our team will likely ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will investigate this with the courier and in normal circumstances we will refund you and take the matter up with the courier.

We advise you to refuse the delivery if the outer box seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us. If you cannot provide evidence of your issue, it is unlikely that our customer service team will be able to take your complaint any further so please make sure you collect detailed evidence of any issues you may face.

We cannot offer gift wrapping at this time. However, your order will come wrapped in our high-quality tissue paper.

We may be able to offer customisations. Please contact us for more information.

We deliver to almost every country globally. If you reach the checkout page and your country is not available on the dropdown unfortunately we cannot ship to that country for logistical reasons.

We offer FREE DELIVERY on all items and orders to all destinations. So the price you see when you are browsing is the total price you pay! However Yūbi is not responsible for any customs/taxes that may be incurred at the destination.

If your order arrives damaged please contact us immediately and within 48 hours at info@yu-bi.co.uk. If you fail to contact us within 48 hours our team will not be able to assist further. In this case please retain any and all inner and outer packaging. Please also take ample photos and videos of the packaging and damaged item/s. If the outer packaging of your order looks clearly damaged please ensure you take photos before opening the package. If you are unable to provide details and images of the damage, our customer care team will not be able to assist you.

Your order lead time will depend on the item/s ordered and the delivery location. Please ensure the lead time shown for your order at checkout is acceptable before placing your order. Our customer care team will not issue refunds for delayed orders as shipping times are not in our control. However, we aim to offer as accurate estimates as possible.

Unfortunately, we are unable to guarantee any delivery timescales. Please allow for potential delays due to crafting or shipping issues as neither can be predicted with 100% accuracy.

In some cases we may be able to offer faster dispatch or shipping options subject to availability. Please contact our customer care team at info@yu-bi.co.uk for more information.

At this time our delivery partners are unable to leave your order with a neighbour or in a safe place. All deliveries must be accepted by the recipient on the order form or a household/family member at the exact shipping address.

Due to the varying locations of our distrubition centres and manufacturing locations you could face import duties/taxes/fees/tariffs which will be invoiced to you by the courier before your parcel can be delivered. These charges are dependent upon the country and economic area from which you are ordering.

Yūbi unfortunately has no control over such charges and cannot predict whether you will be charged nor the amount you will be charged. For further information please research online or contact your local customs office prior to placing your order.

If you have placed an order of multiple pieces with several different lead times your order will still arrive together in one parcel unless otherwise advised by our customer service team via email. Please expect your order to arrive according to the longest lead time out of the items ordered.

Due to the vast array of products we offer, our lead times often vary. The lead time for each item will be displayed on the product details page for each product, in your basket as well as again at checkout.
You can check your estimated delivery time by logging into your account or checking your order confirmation email. Please note that these lead times are estimates and we cannot guarantee that there will not be any delays. However, if there are we will endeavour to keep you updated and informed every step of the way.

Our delivery partners may not hand over hand-held devices to capture your signature as proof of delivery. They may instead log the name of the person accepting your order and/or take a photo of your property with the door opened.

Your driver is required to take a photo of the parcel at the point of delivery as a proof of delivery, without exception. You do not need to be in the photo, so feel free to step back while the driver takes the photo. Do not be alarmed if you do not recognise the signature displayed on your tracking as it may not be captured by the driver.

Sometimes delays may occur either during the production process or during delivery. Please refrain from contacting us until your order is at least 7 working dates later than the upper bound of your lead time estimate. If your order is delayed by more than 7 working days past the upper bound of your lead time estimate, please get in touch with our customer service team at info@yu-bi.co.uk including your order number and tracking number (if available) and our team will be happy to assist. For example, if your lead time estimate was 23.08.24 - 03.09.24 at the time you placed the order, please get in touch on 12.09.24.

Your delivery driver is required to take a photo of the parcel and an opened door as a proof of successful delivery. Instead of a signature, our driver takes a photo of the parcel in the doorway to prove it was handed over. You do not need to be in the photo, so feel free to step back while the driver takes the photo.

We accept returns within 14 calendar days of your order's arrival to you. We can only complete your return request once all of the items in your order have arrived.

However, please ensure that you contact us within 48-hours of receipt of any pieces that arrive damaged. If there are multiple pieces that arrive separately that are damaged, we expect you to get in touch within 48-hours for each parcel’s arrival.

See our return policy for more details.

Any and all returns, if accepted by a member of our customer service team, must be returned to the address provided within 10 working days of the date of the email sent from our team accepting the return. We insist that you use a shipping service that enables full value insurance and parcel tracking, the cost of return shipping will be covered by you.

Any and all returns must be received by our team in perfect, original sale condition. Your return may be rejected if we receive an item/s back damaged or used. At which point Yūbi will not be responsible for onward shipping costs or a refund of either the product cost or the return shipping cost.

We insist that you use the original packaging you received the item/s in and will not be able to accept your return if it arrives to us damaged.

See our return policy for more information.

If you have an issue with your order and would like to request a return, please contact a member of our customer care team via info@yu-bi.co.uk within 14 calendar days (48 hours if damaged) of receiving your order.

When making a return request please follow the below formatting when sending our team an email:

In the subject of the email:
‘Return Request - (your order number)’

In the main body of the email:
● Full name
● Email address and phone number.
● Any relevant reference numbers e.g order number, tracking number etc.
● A clear description of your reason for return.
● Any documentary/photographic evidence to support your return request.

Our team will endeavour to respond to your request within 72 hours.

See our return policy for more details.

You must contact our team to request a return, providing the full details of the reason behind your request within 14 calendar days of receipt of your order. For example, if your order is delivered on Monday 7th June at 3:45pm, you must email our customer service email (info@yu-bi.co.uk) prior to 3:45pm on Monday 14th of June or we may decline your request. In the case that your order arrives damaged you must contact customer care within 48 hours of receiving your order For example, if your order is delivered on Monday 7th June at 3:45pm, you must email our customer service email (info@yu-bi.co.uk) prior to 3:45pm on Wednesday the 9th of June or we may decline your request.

If a return is accepted by a member of our customer service team, your order must be returned to the address provided within 7 calendar days of the date of the email sent from our team accepting the return. Once we receive your return we will aim to process your refund within 48 hours. Depending on your payment method, the funds can take anywhere from 2-14 days to be returned to you. We will notify you as soon as we have processed your refund on our end, after that please contact your bank or payment provider regarding any delays before contacting our customer service team.

Please view our full return policy here.