Shipping Policy

Lead time: The time it takes between the customer placing the order and the item arriving to the delivery address. Lead time includes shipping time.

Shipping time: The time it takes between despatch or the items in the order and delivery.

Please note that lead time and shipping time are not the same thing and we talk about lead times more than shipping times because this is more relevant.

We offer free delivery on all items and orders to all destinations. So the price you see when you are browsing is the total price you pay! However, Yūbi is not responsible for any customs/taxes that may be incurred at the destination.

Due to the vast array of products on offer, lead times for each item may differ. The estimated lead times for each item are stated on the product page, shown again when checking out and then reiterated in your order confirmation email for your future reference. The lead times shown are strictly estimates and a multitude of issues can mean your order is delayed. However, we will do everything we can to get your pieces to you on time as we know how exciting it is! If you order multiple items with differing lead times, please expect your entire order to arrive in accordance with the product with the longest lead time as all of your pieces will be shipped together. This means we can be as environmentally friendly as possible!

We deliver to almost every country globally. If you reach the checkout page and your country is not available on the dropdown unfortunately, we cannot ship to that country for logistical reasons.

You may contact us to amend your shipping address within 30 minutes of placing your order, and we will do our best to accommodate the change. In some cases, you may have to place your order again with the updated delivery address. It should be noted that we cannot guarantee an address change so please triple check your delivery address at checkout.

Once your order has been despatched you will receive an email to confirm this and a tracking number to give an estimated delivery date. Please make sure you keep an eye out for emails from us as Yūbi is not responsible for any costs associated with missed deliveries or redelivery costs. If you are not present at the address to accept your delivery it may be returned to us. In the event that your order is returned to us for any reason that is not the fault of Yūbi you will not be refunded due to the additional costs incurred. Examples of these reasons may include, but are not limited to: no one being available to accept the parcel on day of delivery, the address provided is incorrect, the courier is unable to access the address. If your order needs to be resent, the cost of redelivery will be the responsibility of the customer. In the event that any parcel is temporarily stored at a local facility after failed delivery it is the customers responsibility to arrange either redelivery or collection with the courier directly.

If your order is delayed by more than 7 working days past the upper bound of your lead time estimate, please get in touch with our customer service team at info@yu-bi.co.uk including your order number and tracking number (if available) and our team will be happy to assist. For example, if your lead time estimate was 23.08.24 - 03.09.24 at the time you placed the order, please get in touch on 12.09.24.

Unfortunately, at this time our delivery partners are unable to leave your order with a neighbour or in a safe place. All deliveries must be accepted by the recipient on the order form or a household/family member at the exact shipping address with no exceptions.

Please ensure that prior to signing for any deliveries, you check that the packaging is intact - this is very important as we use a third-party courier and unfortunately will be unable to accept claims for damages that have been caused in transit where the item has been signed for as 'packaging intact'.

If, once you unpack the furniture you find that it is damaged in any way, please notify us immediately via email at info@yu-bi.co.uk  within 48 hours of delivery. You will need to attach photographic evidence of any damages (caused to the item and/or packaging) in order for us to process your claim as quickly as possible. Any damaged pieces will then be either replaced free of charge, or a return and refund will be issued.

In the unlikely event that you find that an item of your order is missing from your delivery, please contact our customer care team via email within 48 hours following delivery and our team will assist you.
Since our team will likely ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will investigate this with the courier and in normal circumstances we will refund you and take the matter up with the courier.
We advise you to refuse the delivery if the outer box seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us. If you cannot provide evidence of your issue, it is unlikely that our customer service team will be able to take your complaint any further so please make sure you collect detailed evidence of any issues you may face.